When our bottles are shipped, the pump nozzles are turned into a locked position in order to prevent them from dispensing during transport.
To open the pump, turn the pump nozzle counterclockwise while pulling it slightly up. This should unlock the pump.
If for any reason the pump will still not open after turning and pulling up on the nozzle, it’s possible the pump is faulty. If this is the case, we are happy to send you a replacement pump for your bottle… just email us at email@example.com