Grizzly products purchased on Amazon.com are NOT being sold by Grizzly Pet Products. These products are being purchased and re-sold by third parties, who set their own prices.
Recently, Grizzly discovered that a number of online resellers were demonstrating poor business practices (counterfeiting, price gouging, using third party bottles/pumps that malfunction, etc.), which forced us to take strict action in order to protect our product quality, reputation, and resulting customers’ trust.
Please support and purchase Grizzly Pet Products ONLY from the list of Grizzly-authorized Amazon Resellers found on this page of our website >
What About Grizzly Products sold on Chewy.com?
Unfortunately, Chewy.com has been indefinitely restricted from carrying certain Grizzly products, due to their repeated failure to adhere to our online product policies.
We sincerely apologize for any inconvenience, and encourage you to visit one of our approved online vendors to find a new source for your favorite Grizzly Pet Products, or you may call us toll free at 1-888-323-5575, and we’ll be happy to assist you personally.
How Grizzly-Authorized Amazon Resellers Came to Be:
In 2016, the wild salmon fishing season was the worst in forty years. Because our oil is sourced only from 100% wild salmon, Grizzly Pet Products was only able to produce a very limited quantity of Grizzly Wild Salmon Oil—we just weren’t willing to compromise our quality in order to stretch the quantity.
In January 2017, we began hearing from customers that third party re-sellers on Amazon—some of whom were even using our company name—used this supply issue to significantly mark up the prices of our products that they were re-selling on Amazon. Amazon allows resellers to set their own price points, with no recourse for us manufacturers.
Then in 2018, we began seeing evidence of Amazon resellers counterfeiting our products—resulting in all sorts of complaints about inferior quality—whether due to improper storage, counterfeit / substituted oil, or cheaper bottles and pumps that malfunctioned.
Unfortunately, even though Amazon has a strict anti-counterfeiting policy, tracking down the problem, and stopping it in a timely manner, is no easy process. In order to ensure products that looked like Grizzly were indeed Grizzly products, we began our own authorization process to screen and approve selected Amazon resellers.
Again, please purchase Grizzly products only from Grizzly-authorized Amazon resellers in order to ensure you are getting the quality, consistency, pricing, and guarantee you’ve come to expect from us.
Better yet, locate and support an independent pet supply store by purchasing in person. Click here to find one near you >